General Conditions Of Sale

1.1 We offer goods for purchase through our on-line shop for delivery only within the Republic of Ireland, based on the price and stock availability shown at the time an order is completed.

1. 2 Every effort is made to ensure the accuracy of information shown on our web site. Where stock is shown as available at the point of order there can be occasions when it will be found not to be so at the picking stage. If a shortage should occur at that stage and a significant delay anticipated, our staff will contact you with an offer of an alternative product, a lead time for the product ordered or where the product will not be available within a reasonable period the option to cancel your order.

1.3 We reserve the right to cancel or refuse an order for items shown on our web site at any time and without explanation or where an incorrect price or information has been inadvertently shown.

1.4 We remain the owners of any goods you purchase until payment has been received in full.

Stock availability

2.1 1Network maintains stock in our Showroom/office distribution warehouse, which is used to fulfill orders from our online Shop.

Registration

3.1 You (the Customer) agree to:

3.2 Provide true, accurate, current and complete information which you are required to provide when you register as a User of 1Network ("User Information"); and notify 1Network immediately of any changes to the User Information.

3.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3.4 We reserve the right to terminate your account (including user name and password) if any User Information is untrue, inaccurate, out-of-date or incomplete.

Security & Personal Information

4.1 You are responsible for the security and proper use of all passwords relating to the service and must take all necessary steps to ensure that all passwords are kept confidential, secure, used properly and not disclosed to other people.

4.2 If you forget any password, by contacting the customer service centre by telephone and satisfying such security checks as we may operate, you will be given a new password to enable you to use the service.

Price

5.1 The price a Customer has to pay is shown on a 1Network order confirmation. The Customer will confirm this price at the time of order by authorising the order.

5.2 Payment will be made prior to the supply of the Products. 1Network may suspend delivery of the Order until payment is received in full.

Cancelling an Order

Delivery / Collection

7.1 When an order is placed and payment completed the goods in-stock are dispatched 3 working days, by Courier,

7.2 It is your responsibility to check the goods on receipt.

7.3 Orders placed through our online shop are for delivery only and cannot be collected. If you wish to order a product for collection you should not place an order through our online shop (which is for automated delivery only) but should contact our sales team on (01) 4758835 or by email to itsales@1Network.ie.

7.4 An order can be placed for goods shown but not in stock. Those items will be dispatched as soon as they become available.

7.5 Where some items from your order are not in stock those items in stock will be dispatched and those which are not in stock will be dispatched as they return to stock. Where an item is not expected to return to stock we will contact you.

7.6 Any errors or discrepancies with your order, damage to goods or packaging, on delivery to you, must be notified by email to our Customer Service Department (see Return of Goods) within 48 hours of receipt of goods.

7.7 If the estimated delivery date cannot be met the customer will be advised of a proposed new delivery date.  If the customer is not satisfied with this revised date and if the order is not delivered within the date specified the customer may cancel the order without charge and obtain a full refund.

Change of Mind

8.1 Under the “Distance Selling Directive” a purchaser has the right to return goods within 7 days.

8.2 This option does not apply to Business Customers or computer software.

8.3 If you wish to return goods to us under the “Distance Selling Directive” you must contact our Customer Service Department by sending an email to RMARequests@1Network.ie indicating this as the reason for your return of goods (see Return of Goods) and obtain an RMA (Returned Merchandise Authorisation) number. It is the responsibility of the purchaser to return the goods to us at their expense. The goods will be checked upon receipt and where they meet the requisite conditions a credit will be issued using the same method as used to pay for the goods. If the goods are found to have been damaged a credit will not be issued and the purchaser will be notified that the goods will be made available for collection. If the goods are then not collected within 30 days they will be disposed of without recompense.

Return of Goods

9.1 We will accept the return of goods found, on delivery to the Customer, to be faulty or not working in accordance with the manufacturer’s specification and notified to us within 7 days of receipt (see RMA below) or within the manufacturer’s warranty return policy.

9.2 If you wish to return goods to 1Network you must first obtain an RMA (Returned Merchandise Authorisation) number from our Customer Service Department by email to RMARequests@1Network.ie. The reason for using email is to provide a record. Where you do not have email address please call 01 4758835. An RMA will remain valid for 29 days. It is your responsibility to return the goods to us.

9.3 Goods returned to us must show the RMA number clearly on the outside of the packaging or they will not be accepted at our warehouse. They must be packaged securely and include all manuals, accessories, original packaging and the manufacturer’s packaging must not be defaced. A charge will be applied to rectify any damage to the goods or packaging.

9.4 Software that has been opened cannot be returned.

9.5 Goods returned with a pre-approved RMA will be inspected within a reasonable time of arrival. Where all conditions outlined above are met a credit will be issued to the account used for the original purchase. In other cases (excluding “Distance Selling Directive” returns) we will, at our discretion, raise a credit less any applicable charges to remedy any damage as outlined above.

9.6 Goods returned as faulty or where any damage to returned goods is judged to be excessive or to have caused the fault for which the goods are returned or are subsequently found not to be faulty, as defined by the manufacturer’s warranty, will be subject to a handling charge. In such cases the customer will be notified that we will not accept the return and the goods will be made available for collection. If such goods are then not collected within 30 days they will be disposed of without recompense.

Manufacturer’s Warranty

10.1 All goods supplied carry a manufacturer’s warranty. This will deal with the repair of any product which was working at the point of receipt but developed a subsequent fault. Warranty varies with manufacturer and you should check your documentation and contact the manufacturer or their advised agent for help before returning goods to us. Our Customer Service Department can advise you on this.

10.2 LCD screens: Pixel failure on LCD screens is not unusual and acceptable to a prescribed level under international standards. If you feel you are affected by this please contact our Customer Service Department.

Liability

11.1 We offer no guarantee of suitability for the product you select and the onus lies with you to satisfy yourself in advance of purchase.

11.2 We cannot accept responsibility for circumstances outside our control, such as in the case of strikes, fire, war, acts of terror, riots, violent disorder, natural disasters, shortages in stock or transportation, exchange fluctuations, currency shortages, governmental or regulatory action, or delays in deliveries from suppliers or manufacturers or the effect of such delays. In such an event the agreement for sale can be terminated by either party, without compensation, with written notification to the other after two months or any time thereafter.

11.3 We will seek to resolve any dispute amicably and where that is not possible then through an agreed third party and where such effort does not reach an outcome satisfactory to both parties then it should be referred to the relevant court of law.

11.4 We will not accept any responsibility or liability for customer data. It is the responsibility of the customer to ensure they have a copy of or have removed any data from a product before returning it to us.

WEEE

12.1 A Customer purchasing electronic goods which replace a similar item (i.e. Laptop for Laptop, TV for TV, etc) may return such goods to us within 30 days of the purchase of a replacement item. To arrange this please contact our Customer Service Department (see Return of Goods).

DATA Protection

13.1 Data supplied in relation to an order shall be held only in so far as it relates to that order and will not be given to any third party. Data relating to a payment by credit card is processed in a secure environment by the handling agent and is not available to us.

14. Privacy Statement

14.1 1Network has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.1Network.ie